Terms of Service

Effective date: July, 2026

‍1. About Us

This website is operated by [Your Name] trading as [Practice Name], a sole practitioner providing creative counselling and arts therapy services, based in [City, UK]. Contact: ewa@emikrut.com.

2. Acceptance of These Terms

By using this website or booking a session with us, you agree to these Terms & Conditions and to our Privacy Policy and Cookie Policy.

3. Our Services

We offer creative counselling and arts therapy sessions for adults. These services are not a substitute for emergency medical or psychiatric care. If you are in crisis or at risk of harm, please contact emergency services (999) or a crisis line such as the Samaritans (116 123) rather than relying on this website or booking a session.

4. Professional Standards

[Your Name] is a [registered/accredited] member of the British Association for Counselling and Psychotherapy (BACP), membership number [XXXXXX], and practises in accordance with the BACP Ethical Framework for the Counselling Professions.

  • I receive regular clinical supervision in line with BACP requirements, with [supervisor name/frequency, if you wish to state it].
  • I hold professional indemnity and public liability insurance with [insurer name], policy number [XXXXXX].

You can verify BACP registration status via the BACP Register at bacp.co.uk.

5. Bookings and Appointments

  • Sessions are booked through [Booking Tool Name], where availability, pricing, and session length are shown.
  • An initial consultation may be required before ongoing sessions begin.
  • You will receive a confirmation and reminder for each booked appointment.

6. Cancellations and Rescheduling

  • Cancellations or rescheduling requests must be made at least [24/48] hours before your appointment.
  • Late cancellations or missed appointments (“no-shows”) may be charged at [full/partial] rate.
  • We reserve the right to cancel or reschedule a session with reasonable notice, in which case no charge will apply.

7. Fees and Payment

  • Current fees are listed on our website or provided on enquiry.
  • Payment is due [before/at/within X days of] each session, via [payment method].
  • We reserve the right to review fees, with advance notice to existing clients.

8. Confidentiality

What is discussed in sessions is confidential, subject to the limits described in our Privacy Policy, including risk of serious harm, safeguarding concerns, or legal requirements to disclose.

9. Client Responsibilities

You agree to provide accurate information when booking, to attend sessions as agreed, and to communicate promptly if you need to cancel or reschedule.

10. Complaints

If you have any concerns about our work together, please raise them with us directly wherever possible, so we can address them. If we are unable to resolve a concern between us, you have the right to raise a formal complaint through the BACP Professional Conduct Procedure (bacp.co.uk). Complaints relating specifically to how your personal data has been handled can also be directed to the Information Commissioner's Office (ico.org.uk).

11. Website Content and Intellectual Property

All content on this website, including text, images, and design, is owned by [Practice Name] unless otherwise stated, and may not be reproduced without permission.

12. Limitation of Liability

We provide our services with reasonable skill and care in line with our professional body's standards. To the extent permitted by law, we are not liable for indirect or consequential loss arising from use of this website or our services. Nothing in these terms limits liability for death or personal injury caused by negligence, or any liability that cannot be excluded under UK law.

13. Website Disclaimer

Content on this website is for general information only and does not constitute therapeutic advice specific to your circumstances. We make reasonable efforts to keep information accurate and up to date but do not guarantee completeness.

14. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Changes to These Terms

We may update these terms from time to time. The “Last updated” date above shows the most recent revision. Continued use of our services after changes constitutes acceptance of the updated terms.

16. Contact Us

Questions about these terms can be sent to ewa@emikrut.com.